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                                                                              Tele          : 25684946

ASCON   : 36735                                                      Cental Organisation ECHS                                                                                                 Adjutant General`s Branch

                                                                                    Army Headquarters

                                                                                    Maude Lines

                                                                                    Delhi Cantt – 10

 

B/49717-C/AG/ECHS                                              18 Apr 2007

-------------------------------        

 

All Command HQs (Army/Navy/Air Force)

All Regional Centers ECHS

All Station HQs (Army/Navy/Air Force)

 

POLICY FOR REDRESSAL OF GRIEVANCES

 

1.         Central Organisation ECHS is receiveing various suggestions/queries/complaints directly from Armed forces Veterans/Ex-Servicemen leagues/Associations etc.  The complaints are eventually being investigated by the concerned station HQs/Regional Centers and Command HQs.  This at times results in time consuming and non obligatory involvement of higher HQ whereas the same could be addressed/resolved at station HQ itself.  It also results in delay in resolving the issues.   

 

2.         To obviate the avoidable delay and speedy clearance of the issues, it is suggested that a wide publicity be given to the Armed Forces Veteran and various EX-services leagues/Association that all suggestion/queries/complaints be directly addressed to concerned station HQ/Regional Centre are resolving the issues.  Matters pertaining to policies could be referred to Central Organisations ECHS directly.  

 

3.         This may please be given wide publicity.

 

 

                                                                                                Sd/- x x x x

(Narendra Pal Sing)

Col

Dir (Ops & Coord)

For MD ECHS

Copy to:

 

All ECHS Polyclinics            -           For information and display at notice board.

 

IHQ MoD (Nevi)

For necessary information

Air HQ (DPS)

 

Kendriya Sainik Board        -            For informing RSB/ZSB and all authorised             ESM league under jurisdiction.

 

Tele: 25684946

                                                            Cental Organisation ECHS                                                                                     Adjutant General`s Branch

                                                                                    Army Headquarters

                                                                                    Maude Lines

                                                                                    Delhi Cantt – 10

 

B/49711/AG/ECHS                                                              26 Mar 2007

-------------------------------        

 

All Command HQs

 

 

CHANGE OF PARENT POLYCLINIC: ALL INDIA

 

1.         Please refer to our letter Nos B/49705-NCR/AG/ECHS dt 27 May 2005 and B/49711-SC/AG/ECHS dt 03 Jan 2006.

 

2.         It has been represented by a number of ECHS members that the procedure for seeking change of address and Parent polyclinic stipulated vide our letters under reference is time consuming and inconvenient.

 

3.         Keeping in view the convenience of ECHS members, with immedicate the procedure enumerated in succeeding paragraphs will be followed.

 

4.         The member is to submit the following to nearest Stn HQs for change of Parent Polyclinic :-

           

            (a)       An application on plain paper clearly giving following details: -

           

                        (i)         Old ECHS Regn Number.

                        (ii)        Old Address.

                        (iii)       Old Parent Polyclinic.

                        (iv)       New Address.

                        (v)        New Parent Polyclinic

            (b)       An undertaking on a separate plain paper stating that: -

                        (i)         No information has been concealed or suppressed.

                        (ii)        Any false information submitted will make him liable for termination of his ECHS membership.

(c)        Proof of new address like electricity/telephone/water bills/RWA certificate etc.

 

(d)       A fresh ECHS application form with relevant columns filled and superscribed “CHANGE OF ADDRESS” and “CHANGE OF PARENT POLYCLINIC”    

 

            (e)       Return the old cards duly defaced.

 

(f)         Deposit DD on the name of concerned Regional Centre @ Rs 90/- per card requested. 

 

5.         Station HQs will be receive the application form and provide “Receipt of Documents duly affixed photographs” which will be valid for 60 days and thereafter to be revalidated if ECHS Smart Cards are not received.  ECHS member should personally collect the cards from Stn HQ after 60 days of submission of application.

 

6.         Station HQ will place the demand to SITL through concerned Regional Centre ECHS for re-manufacturing of Smart Cards as per request of the member.  SITL will issue fresh cards duly indicating new address and new parent polyclinic.  SITL will also maintain details of old address and old parent polyclinic in their data base. 

 

7.         Instructions issued vide our letters mentioned at Para 1 above are hereby superseded.  The above may please be given wide publicity.

 

 

 

 

                                                                                    Sd/- x x x x

                                                                                    (Narinder Pal Singh)

                                                                                    Col

                                                                                    Dir (Ops & Coord)

                                                                                    For MD ECHS

 

Copy to :-

 

All ECHS Regional Centres

All Areas/Sub Areas HQs

All Station HQs

SITL                                        -           For information and necessary action please.

 

 

 

 

 

 

IMPORTANT REFERENCE LETTERS

 

GOVERNMENT OF INDIA (BHARAT SARKAR)

MINISTRY OF RAILWAYS (RAIL MANTRALAYA)

(RAILWAY BOARD)

BUDGET PROPOSAL

                                                                                                TELEMAXPOST COPY

                                                                                                 ISSUED ON 13.3.2000

General Manager (Comml.),

Central Railway, Mumbai,                                        Southern Railway, Chennai

Eastern Railway, Calcutta                                        S.C.Railway, Secunderabad

Northern Railway, New Delhi                                   S.E. Railway, Calcutta

N.E. Railway, Gorakhpur                                          Western Railway, Mumbai

N.F. Railway Guwahati                                             *By hand.

OSDs

East Coast Railway, Bhubaneswar                        North Western Railway, Jaipur

East Central Railway, Hajipur                           South Western Railway, Bangalore

North, Central Railway, Allahabad              West Central Railways Jabalpur

 

NO.TCII/2198/2000/KARG ANNOUNCED IN BUDGET SPEECH FOR 2000-2001, MINISTRY OF RAILWAYS PROPOSE TO GRANT 75% CONCESSION IN SECOND/SLEEPER CLASS MAIL/EXPRESS FARES TO WIDOWS OF MARTYRS OF ‘OPERATION VIJAY’ IN 1999 IN KARGIL WITHOUT ANY DISTANCE LIMITS(.)THE CONCESSION SHALL BE GRANTED DIRECTLY BY STATION MASTERS ON SURRENDERING A PHOTO COPY OF THE IDENTITY CARD ISSUED BY DISTRICT SAINIK BOARDS, MINISTRY OF DEFENCE, GOVT OF INDIA(.) THE IDENTITY CARD WILL CONTAIN (1)PHOTOGRAPH, NAME, AGE, IDENTIFICATION MARKS & SIGNATURES/THUMB INPRESSION OF THE CONCERNED WIDOW; AND (2) CERTIFICATION THAT THE HOLDER IS THE WIDOW OF SHRI (NAME OF HER HUSBAND) WHO LAID DOWN HIS LFE DURING THE ‘OPERATION VIJAY’ IN 1999 IN KARGIL(.) THE ORIGINAL I/CARD SHALL BE PRODUCED FOR INSPECTION AT THE TIME OF PURCHASING TICKET AND ALSO DURING JOURNEY IF DEMANDED BY A RAILWAY OFFICIAL(.) THE TICKET SHALL BE ENDORSED “AT CONCESSION SHALL BE INTRODUCED FROM 1.4.2000(.) THIS IS AN ADVANCE INTIMATION AND A CIRCULAR SHOULD BE KEPT READY BUT SHOULD BE ISSUED ONLY AFTER RECEIPT OF BOARD’S SANCTION IN THIS REGARD(.) This issues with the concurrence of Finance Directorate of Ministry of Railways(.) Matter most urgent(.) Mani Anand/Railways(.)

                                                                                                (Mani Anand)

                                                                                    Director (Passenger Marketing)                                                                                                     Railway Board          

No.TCII/2198/2000/Kargil                                            New Delhi, dated 13.3.2000

           

Copy to :-

1.         DAI (Railways), New Delhi with 36 spares.

2.         FA&CAOs, All Indian Railways.

DA/36 spares with for Financial Commissioner, Railways Item 1 only.


GOVERNMENT OF INDIA (BHARAT SARKAR)

MINISTRY OF RAILWAYS (RAIL MANTRALAYA)

(RAILWAY BOARD)

                                                                                    TELEMAXPOST COPY

                                                                                    ISSUED ON 22.3.2000

General Manager (Comml.),

Central Railway, Mumbai,                                        Southern Railway, Chennai

Eastern Railway, Calcutta                                        S.C.Railway, Secunderabad

Northern Railway, New Delhi                                   S.E. Railway, Calcutta

N.E. Railway, Gorakhpur                                          Western Railway, Mumbai

N.F. Railway Guwahati                                           *By hand.

OSDs

East Coast Railway, Bhubaneswar                        North Western Railway, Jaipur

East Central Railway, Hajipur                                South Western Railway, Bangalore

North, Central Railway, Allahabad              West Central Railways Jabalpur

 

NO.TCII/2198/2000/Kargil (.) Reference Ministry of Railway’s Telemax of even ;number dated 13.3.2000 wherein advance intimation regarding grant of 75% concession in second/sleeper class Mail/Express fares to widows of martyrs of “Operation Vijay” in 1999 in Kargil w.e.f. 1.4.2000 was given (.) Sanction of Central Government is hereby accorded to the instructions given in the Telemax quoted above(.) The concession may be introduced from 1.4.2000(.) This issues with the concurrence of Finance Directorate of Ministry of Railways(.) Necessary instructions may be issued to all concerned immediately(.) Matter most urgent(.) P.K.Goel/Railways(.)

 

 

                                                                                                  (P.K.Goel)

                                                                               Exe. Director, Passenger Marketing                                                                                              Railway Board   

           

No.TCII/2198/2000/Kargil    New Delhi, dated  22.3.2000

            Copy to :-

 

1.         DAI (Railways), New Delhi with 36 spares.

2.         FA&CAOs, All Indian Railways.

 

DA/36 spares with for Financial Commissioner, Railways Item 1 only.

 

 

 

 

 

 

 

 

 

 

 

 

NDIAN AIRLINES LIMITED

(COMMERCIAL HQRS)

 

From:                                                                          To:

Director Commercial                                                General Manager (Commercial)

Indian Airlines Ltd                                                     Indian Airlines Ltd.

New Delhi                                                                  Eastern/Southern/Northern/

WesternRegion

_____________________________________________________________________

Ref. No.HCD/8-R/260                                                          Date 25th January 2001

CIRCULAR NO.1341 (R&T)

 

EX-ARMED FORCES PERSONNEL RECEIPENTS OF HIGHEST

BRAVERY AWARD-CONCESSION

 

            Presently Indian Airlines offers a discount of 50% on the Normal Economy Class INR Fare to the Ex-Armed Forces Personnel Recipients of Highest Bravery Award-concession.

It has now been decided to offer a discount of 75% instead of 50% on the Normal Economy Class INR Fare to the Ex-Armed Forces Personnel Recipients of Highest Bravery Award. This change comes into effect from 1st February 2001.

 

            There is, however, no change in the ‘Conditionalities’ governing the application of this discount.

 

            The details of the ‘Conditionalities’ governing the application of the Ex-Armed Personnel Recipients of High Bravery Award concession are reiterated hereunder for the information of all concerned:

 

1.         APPLICATION

                        All types of journeys in Economy Class on Domestic Sectors.

 

2.         PERIOD OF APPLICATION

                        All year round.

 

3.         FARES

                        25% of the Normal Economy Class INR Fare. Full IATT and PSF applicable.

 

            CHILDREN AND INFANT FARES

                        Not permitted.

 

4.         VALIDITY OF TICKET

                        One year from the date of issue.

 

5.         STOPOVER

                        Permitted.

 

6.         SALES AND ADVERTISING

                        Restricted within India.

7.         CANCELLATION AND REFUND

                        Normal Cancellation and Refund Rules applicable.

 

 

8.         COMBINATION

                        Not combinable with USD/International Fares.

 

9.         COMMISSION

                        5% (On the Fare component only)

 

10.       DISCOUNTS

                        No Discounts Permitted.

 

11.       DOCUMENTATION

(a)       These Concessional Tickets will be issued against an Armed Forces Concession Form (refer Appendix ‘A’) after due verification by Indian Airlines. In cases where the Tickets are issued by our approved Travel Agents the Forms will be verified/approved by Indian Airlines Duty Manager. Verification of Form by the Unit Commandant/Army Headquarters is not required.

 

(b)       Persons traveling against this Concessional Fare should be in possession of the following documents, which will be subject to check by the staff at any state of the journey.

 

(i)         Identity Card issued by the Ministry of Defence to the Ex-Armed Forces Personnel who are recipients of highest Bravery Award.

 

(ii)        Part-II of the Armed Forces Concession Form (refer appendix ‘A’)

 

Passengers will be informed by the Ticketing Counter Staff that it would be mandatory for the Passengers to carry the Part-II of the Concession Form along with his Identity Card while traveling, for the purpose of verification by the Indian Airlines Official at any state of travel.

 

12.       ELIGIBILITY

Ex-Military Personnel of Indian Armed Forces (Army, Navy and Air Force) who are recipients of the Highest Bravery Award Level I and II only.

                                   

            (a)       Post Independence Awards

                       

Level I                         :           Param Vir Chakra and Ashok Chakra

           

                        Level II            :           Mahavir Chakra and Kirti Chakra

 

            (b)       Pre Independence Awards

 

                        Level-I             :           Victoria Cross, George Cross

                        Level-II                        :           Distinguished Service Cross, Military Cross,                                                                    Distinguished Flying Cross, George Medal

 

13.       PAYMENT

            Cash/acceptable Travellers Cheque/Credit Cards or against Indian Airlines authorized Credit Code.

 

14.       RESERVATION

                        On firm basis.

 

15.       TICKETING

(a)       Ex-Armed Forces Personnel who are recipients of Bravery Award level-I and II will be allowed issuance of discounted Tickets against the presentation of the Armed Forces Concession Form filled by them and verified by Indian Airlines Duty Manager/Ticketing Counter Staff on the basis of the Identity Card issued by Army Headquarters to the above category of Passengers.

 

(b)       Details of the Identity Card must be clearly indicated in the ‘Endorsement       Box’ of the Ticket and also on the Armed Forces Concession Form.

 

(c)        IN case of doubt, Station Managers may refer the matter to Army Headquarters for clarification at the Address/Telephone No. given below:

 

Adjutant General, ORG-3 & 9

West Block No.111

RK Puram

New Delhi-110 066

Tel No.(Delhi) 230118110

 

(d)       The Armed Forces Concession Form against which the Ticket is issued is divided into three parts (refer Appendix ‘A’). Part I will be retained by the Ticketing Office. Part-II will be handed over to the Passenger and will not be attached to the jacket of the Ticket. This part will contain a photograph of the Recipient of the Bravery Award traveling against this Concessional Fare and will serve the purpose of identification of the Passenger. Part-III will be attached to the ‘Audit Coupon’ of the Ticket, after due verification by the Indian Airlines Official and entering Ticket number and date of issue in the appropriate Columns.

 

(e)       Ticketing by Indian Airlines Offices or its approved Travel Agents.

 

16.       RE-Routing Permitted.

 

The ‘Passenger Coupon’ of the original Ticket will be attached to the ‘Audit Coupon’ and the Part-II of the Armed Forces Concession form will be attached to the jacket of the fresh Ticket.

 

17.       TICKETING CODE

                        XML – 75

            Please advise all concerned.

                                                                                                Sd/-                                                                                                                             (Neera Manchanda)

 Manager (Tariffs)

For Director Commercial

 

 

CC:EA to CMD/Chief VIg. Officer/Dir. Comml./M.D. Alliance Air

CC:Dir.(Fin)/Dir.(PR)/Dir.Audit/Dir(IT)/Dir(SHOD)/DCA

CC:R.D.NR/ER/WR/SR

CC:Secretary, Indian Airlines Hqrs.

CC:G.M.(F), N.R./W.R./E.R./S.R./CRA

CC:Dy. G.M.(CSC) with a request to sign in memo and update GI.

CC:G.M.(Mkt.Plng.), (Sales), (CS)/Admn.), (Cargo), A&I)

CC:Principal, CTC, HYD., Govt. Audit Party, Hqrs.

CC:Chief Manager Marketing, Alliance Air

CC:Dy.G.M.(Rajbhasha),IAL,Hqrs. –  For Hindi translation.
                                                                                    No.9 (1)/703/Edn Concession/D (Res)

                                                                                    Government of India

                                                                                    Ministry of Defence

                                                                                    New Delhi, the 06th Aug 2003

To

 

The Chief of the Army Statt

The Chief of Navy Staff

The Chief of Air Staff

 

AWARD OF EDUCATIONAL SCHOLARSHIP TO CHILDREN OF

ARMED FORCES OFFICERS/PERSONNEL BELOW OFFICER RANK

KILLED/ MISSING/ PERMANENTLY DISABLED IN ACTION-STUDYING

IN VARIOUS EDUCATIONAL INSTITUTES

 

Sir,

            In super session of Ministry of HRD/Deptt of Education letter No.F.14-2/88-School-I dated 20 May 1988 and Ministry of Defence OM No.9 (1)/90/Edn Concession/D(CS-II) dated 14 May 1990 on the above subject, the undersigned is directed to say that the following educational concessions which were till now admissible to the children of Armed Forces personnel killed/missing or permanently disabled in 1962, 9165, 1971 wars, Op PAWAN and Op MEGHDOOT only, are hereby extended to the children of the Armed Forces personnel who were killed/declared missing or permanently disabled during all post MEGHDOOT operations in India and abroad,\including Counter Insurgency Operation,. Studying in Govt/Govt aided schools/educational institutes, Military/Sainik Schools and other schools or colleges recognized by the Central or State Govts including the autonomous organizations financed entirely by Central/State Govts.

 

(a)       Complete exemption from tuition fee (full amount) and other fees (Capitation fee and Caution money not included) levied by the educational institutions concerned including charges levied for the school bus maintained by the school or actual fares paid for railway pass for students or bus fare certified by the Head of Institutes).

           

            (b)       Grants to meet hostel charges in full for those studying in boarding schools and colleges.

           

(c)        Cost of Books and Stationery: Rs.250/- (Rupees two hundred and fifty) per annum per student or the amount claimed by the student, whichever is less.

 

(d)       Cost of Uniform where this is Compulsory; Rs.810/- (Rupees eight hundred ten only) at the maximum during 1st year and Rs.350/- (Rupees three hundred fifty only) for the subsequent years per annum per student or the amount claimed by the student, whichever is less.

 

 (e)      Clothing: Rs.250/- (Rupees two hundred fifty only) for the first year and Rs.150/- (Rupees One hundred fifty only) for the subsequent years per annum per student or the amount claimed by the student, whichever is less.

 

2.         The above educational concessions will be available up to and inclusive of the First Degree Course.

 

3.         These educational concessions will be paid from Major Head 2076 and Minor Head 300 B (a) of the Defence Services Estimates (Army) and the relevant Heads of Navy and Air Force.

 

4.         This issues with the concurrence of Ministry of Defence (Finance Division) vide their u.o. No.805/PD/03 dated 29 Jul 03.

 

 

 

                                                                                                Yours faithfully

 

 

                        (VK Jain)

Under Secretary to the Govt of India

            Tele: 23014946

Copy to :-

 

Min of Defence (Fin/AG/PD)

CGDA, Dir of Audit, Defence Services

All Controllers of Defence Accounts

All Commands Headquarters

 

Signed copies to be sent to: ALL CDAs

 

 

 

 

 

 


 

PROCEDURE FOR SUBMISSION OF CLAIM-EDN SCHOLARSHIP

 

1.         Reimbursement claims in duplicate alongwith original receipts as authorized vide GOI, MOD letter No.9(1)/703/Edn Concessions/D(Res) dated 06 Aug 03, duly countersigned by the Head of the Institute, alongwith office seal should be forwarded to CW-3/AG’s Branch, Army Headquarters, South Block, New Delhi-11, on annual basis. The claim should be supported by other documents as given in check list.

 

2.         In case of officers, Entitlement Card for Education Scholarship should be obtained from AG/MP-59B), Army HQ, New Delhi-11, and for PBOR the same be obtained from the respective Record Offices.

 

3.         In case of serving personnel the claim should be submitted through the unit whereas in case of retired eligible personnel it should be sent directly to CW-3/AG’s Branch, Army Headquarters, South Block, New Delhi – 110 011, duly completed in all respects.

 

4.                  Proforma for Entitlement Card, Check list and Contingent Bill are enclosed as Annexure I, II and III respectively.

 

 

 

 

 

CHECK LIST FOR SUBMISSION OF EDUCATIONAL SCHOLARSHIP

 

1.         Contingent bill(s) has/have been countersigned by the Principal/Headmaster.

 

2.         Revenue stamp has been affixed on the contingent bill with signature.

 

3.         Name, rank and service number of the father/mother of the child/children has been indicated in the claim.

 

4.         Name of the child and class has been indicated in the claim.

 

5.         Original receipts of uniform (where uniform is compulsory), clothing, books, tuition fee, bus/rail fare and hostel charges have been attached with the claim. In case of uniform allowance and hostel charges, certificate from the institution that uniform is compulsory and hostel charges being claimed are the actual charges levied y the Institute Hostel charges should not include messing and other ancillary charges.

 

6.         Photocopy of the entitlement card of the child is attached with the claim.

 

7.         A photocopy of the authority stating that the father of the child has been killed/missing/permanently disabled during conflict/CI Operation.

 

8.         Ensure that the reimbursement of cost of books and stationery, cost of uniform where it is compulsory and cost of clothing have been claimed as laid down in Govt of India letter.

 

9.         Certificate to the effect that the reimbursement claimed against expenditure on tuition fee, hostel charges and bus/rail fare has actually been incurred by the child.

 

10.       The certificate from the Head of the Institute that the Institute is Govt/Govt aided or public/private institute recognized by Cetral/State Govt or is an autonomous organization financed entirely by the Central/State Govts, whichever is applicable, should be attached with the claim.

 

11.       Details of bank account (Name of account holder, Account number, bank address and code) may be enclosed.

 

12.       Contingent bill alongwith all enclosures including all cash receipts may be submitted in duplicate.

    

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